Gamdom — Privacy Policy

This document describes how Gamdom collects, processes, and safeguards personal information belonging to users accessing the platform from the United Arab Emirates. It outlines the categories of data handled, the purposes of processing, and the rights available to users under applicable regulations.

Information We Collect

Gamdom collects several categories of data during account registration, verification, and ongoing platform use. These include:

• Identity data — full name, date of birth, nationality, and government-issued identification used for age and identity verification.
• Contact data — email address and, where applicable, phone number.
• Payment data — details related to deposits and withdrawals, including payment method type and transaction references, without storing full card numbers where prohibited.
• Technical data — IP address, device identifiers, browser type, and operating system information.
• Behavioural data — activity logs, session duration, and interaction patterns used for account monitoring.
• KYC documentation — proof of identity and proof of address submitted during verification procedures.

Data is collected directly from the user, automatically through platform interaction, and occasionally from third-party verification providers engaged for compliance purposes.

How We Use Your Information

Collected data supports several operational and compliance functions. Identity and KYC data are used to verify user age and identity, a standard requirement for platforms offering wagering-based services. Payment data supports transaction processing, reconciliation, and detection of irregular financial activity. Technical and behavioural data assist in fraud prevention, account security monitoring, and platform performance analysis.

Where users provide explicit consent, contact data may be used for marketing communications, which can be withdrawn at any time through account preferences. Personal data may also be processed to comply with regulatory obligations, respond to lawful requests from authorities, and maintain records required for audit or dispute resolution purposes. Data is not used for purposes incompatible with those disclosed at the point of collection.

Data Protection and Security

Gamdom applies security measures consistent with standard practice among online gaming operators to protect stored personal data. These typically include encrypted data transmission, restricted internal access to sensitive records, and periodic review of storage systems. Payment-related data handling generally follows recognised industry security standards applicable to online transaction processing.

Access to personal data is limited to personnel and service providers with a legitimate operational need, such as verification partners or payment processors. Data retention periods are generally aligned with regulatory and audit requirements, after which information is deleted or anonymised where no further obligation applies. While no system can guarantee absolute security, reasonable technical and organisational safeguards are maintained to reduce the risk of unauthorised access, loss, or disclosure.

Cookies

Gamdom uses cookies and similar tracking technologies to support platform functionality and analyse usage patterns. Cookie categories typically include:

Users can manage cookie preferences through browser settings, though disabling certain cookies may limit platform functionality. Non-essential cookies are generally applied only after user consent is obtained.

Your Rights

Users in the United Arab Emirates may exercise rights recognised under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, overseen by the UAE Data Office. These rights typically include the ability to request access to personal data held, request correction of inaccurate information, request deletion where retention is no longer required, and object to certain processing activities such as direct marketing.

Users may also request restriction of processing in specific circumstances and, where applicable, request a copy of their data in a portable format. Requests are subject to identity verification before being processed, and certain rights may be limited where retention is required for regulatory or legal compliance purposes.

Contact Information

Users seeking to exercise privacy-related rights or raise questions regarding data handling practices may do so through the platform’s account support channel or designated contact form available within the user dashboard. Requests submitted through official platform channels are handled in accordance with applicable data protection obligations, with identity verification applied where necessary prior to processing any request.